At The Mountain Front Resort & Spa, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a reservation, or use our services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Residential Address
- Booking Details
- Payment Information
- Special Requests or Preferences
Non-Personal Information
- Browser Type
- Device Information
- IP Address
- Website Usage Data
- Cookies and Analytics Data
Travelers are strongly encouraged to purchase travel insurance to cover cancellations, medical emergencies, and other unexpected events Travelers must comply with all health and safety regulations, Changes are subject to availability and may incur additional fees.
How We Use Your Information
We use the information collected to:
- Process and manage reservations.
- Provide customer support and assistance.
- Communicate booking confirmations and updates.
- Improve our services and guest experience.
- Respond to inquiries and requests.
- Send promotional offers and updates (where permitted).
- Maintain the safety and security of our website and guests.
Reservation & Payment Information
When you make a reservation, certain information may be required to process your booking. Payment transactions may be processed through secure third-party payment providers. We do not store sensitive payment information beyond what is necessary for booking and record-keeping purposes.
Cookies & Website Analytics
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.
Cookies help us:
- Remember user preferences.
- Improve website functionality.
- Understand visitor behavior.
- Enhance website performance.
Users may choose to disable cookies through their browser settings; however, some website features may not function properly.
Information Sharing
We respect your privacy and do not sell, rent, or trade your personal information.
Information may only be shared with:
- Payment processing providers.
- Booking and reservation partners.
- Government authorities when required by law.
- Service providers assisting in the operation of our business.
All such parties are expected to maintain the confidentiality of your information.
Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.
While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review the privacy policies of any external sites they visit.
Marketing Communications
From time to time, we may send updates regarding promotions, special offers, events, or resort-related news.
You may opt out of receiving promotional communications at any time by contacting us or using the unsubscribe option where available.
Children’s Privacy
Our services are not specifically directed toward children. We do not knowingly collect personal information from children without parental or guardian consent.
Your Rights
You may request to:
- Access your personal information.
- Correct inaccurate information.
- Update your contact details.
- Request deletion of personal information where legally permissible.
Requests may be submitted using the contact details provided below.
Changes to This Privacy Policy
The Mountain Front Resort & Spa reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
The Mountain Front Resort & Spa
Phone: +91 7088897111
Email: themountainfront@gmail.com
Address: Village Padampur Dolia, Tehsil Kaladhungi, Distt. Nainital, Uttarakhand, India